We accept returns under the following strict conditions:

• The item is defective, damaged upon receipt, or delivered incorrectly due to an error on our part.
• The item must be in the same condition as when you received it: unworn, unused, with original tags and in its original packaging.
• You must provide the receipt or proof of purchase.

Important notes:

• Returns due to incorrect size selection, change of mind, or personal preference will not be accepted unless required by applicable law.
• For returns made within the 14-day cooling-off period (EU law) without a specific problem with the product, the customer is responsible for the return costs.
• Items returned without a prior return request will be refused.

To request a return, you must contact us within 30 days of receiving your order at info@anassiri.com . Once your request has been reviewed and approved:

• We will provide you with the return address and detailed instructions on how to proceed.
• Returns sent without prior authorization or to an incorrect address will not be accepted.

We ask all customers to inspect their orders upon receipt. If your item is faulty, damaged, or if you receive the wrong product:

• Contact us immediately at info@anassiri.com so that we can assess the problem and propose an appropriate solution.
• In these cases, we will cover the return shipping costs and ensure that the problem is resolved quickly.

For health, safety, or legal reasons, the following items are non-returnable:

• Perishable goods (e.g., food, flowers, plants).
• Customized or personalized products (e.g., special orders).
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids or gases.
• Sale items and gift cards.

If you have any questions about the eligibility to return a specific item, please do not hesitate to contact us before placing your order.

For customers in the European Union, you have the legal right to cancel or return your order within 14 days for any reason, provided that:

• The item must be unworn, unused, and in its original packaging.
• Proof of purchase must be provided.

Important: During this cooling-off period, the customer is responsible for return shipping costs unless the item is faulty or incorrect. This right does not replace our general policy for faulty or damaged goods.

Once we have received and inspected your return:

• You will be notified of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 10 business days.

Important notes:

• Original shipping costs will not be refunded unless the return is due to an error on our part.
• Your bank or payment provider may need additional time to process and reflect the refund.