backpack

Eligibility for return

We accept returns under the following strict conditions:

• The item is defective, damaged upon receipt, or incorrectly delivered due to an error on our part.
• The item must be in the same condition as when you received it: unworn, unused, with original tags and packaging.
• You must provide a receipt or proof of purchase.
  
  Important notes
• Returns due to sizing error, change of mind or personal preference are not accepted, except where legally required.
• For returns under the 14-day right of withdrawal (EU law), the return shipping costs are the responsibility of the customer.
• Items returned without prior request will be refused.
  
  How to initiate a return
  
  Contact us within 30 days of receipt at info@anassiri.com .
  
  After your request has been validated:
• We will provide you with the return address and instructions.
• Any return without authorization or sent to an incorrect address will be refused.
  
  Damages and problems
  
  Please inspect your order upon receipt.
  
  If the item is defective, damaged or incorrect:
• Contact us immediately at info@anassiri.com .
• We will cover the return shipping costs and offer a suitable solution.
  
  Non-returnable items
  
  The following items are non-returnable for health, safety, or legal reasons:
• Perishable goods (food, flowers, plants)
• Customized products (special orders)
• Personal care items (beauty products)
• Hazardous materials, flammable liquids or gases
• Sale items and gift cards
  
  Contact us before placing your order if you have any doubts.
  
  Right of withdrawal (EU)
  
  Customers in the European Union can cancel or return an order within 14 days if:
• The item is unworn, unused, and in its original packaging.
• Proof of purchase is provided
  
  Important: Return shipping costs are the responsibility of the customer, except for defective or incorrect items.
  
  Refund
  
  Once the return has been received and inspected:
• You will be notified of the approval or rejection of the refund.
• If approved, refund to the original payment method within 10 business days .
  
  Note:
• Initial shipping costs are non-refundable unless the error is ours.
• Your bank may take additional time to finalize the repayment.
  
  © 2025 Anassiri.com | Refund Policy

Due to the high demand and careful handling of our products, the delivery may take between 4 to 7 days. We work closely with our shipping partners to ensure timely deliveries, but occasional delays can happen due to factors such as shipping carrier availability or customs processing. We appreciate your understanding and patience, and we are committed to delivering your order as quickly as possible